Return Policy

Return & Refund Policy

Last Updated: 2 September 2026

Welcome to Rang Chitra Corner. We want you to be happy with your purchase. Since our products are handmade and carefully packed, we follow a simple and transparent return and refund policy.

This policy explains when you can request a return, replacement, or refund for products purchased from rangchitracorner.com.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product arrives damaged or broken.
  • You receive a wrong product.
  • The product received is different from the product shown or described on our website.
  • The product has a manufacturing or quality defect.

Return requests must be submitted within 7 days of receiving the order.

Products that are custom-made or personalized may not be eligible for return unless they arrive damaged, defective, or incorrect.

2. Conditions for Return

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The original packaging, tags, accessories, and other included items should be retained.
  • You must provide clear photographs or videos showing the issue with the product.
  • The product should not have been damaged due to misuse, improper handling, or negligence after delivery.
  • Return requests submitted after the specified return period may not be accepted.

For handmade artwork and decorative products, minor variations in colour, texture, finishing, or appearance may occur due to their handmade nature. Such natural variations will generally not be considered defects.

3. How to Request a Return

To request a return or replacement, contact us within 7 days of delivery through our contact details provided on the website.

Please include:

  • Order number
  • Name used for the order
  • Product name
  • Reason for return
  • Clear photographs/videos of the product and packaging
  • Any other relevant information

Our team will review the request and inform you whether it has been approved.

4. Damaged Products

We take care to pack your order safely. However, if your package arrives damaged:

  1. Take photographs/videos of the package before opening it, if possible.
  2. Take clear photographs/videos of the damaged product.
  3. Contact us within 48 hours of delivery.
  4. Share your order details and the supporting photographs/videos.

After reviewing the information, we may offer a replacement or refund, depending on product availability and the circumstances.

Wrong or Incorrect Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement with the correct product or provide a refund, depending on availability.

6. Non-Returnable Items

The following products may not be eligible for return:

  • Customised or personalised products, unless defective or incorrect.
  • Products damaged after delivery due to improper use or handling.
  • Products returned without their original packaging or accessories, where applicable.
  • Products with signs of use, alteration, or damage caused by the customer.
  • Gift cards, if applicable.
  • Any product specifically marked as “Non-Returnable” on its product page.

7. Exchange / Replacement

If your return request is approved because the product is damaged, defective, or incorrect, we may provide a replacement subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund as applicable.

8. Refund Policy

Once your return is approved and, where required, the returned product has been received and inspected, we will process the eligible refund.

Refunds will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or bank, the refund may take additional business days to appear in your account.

9. Shipping Charges

Shipping charges may be non-refundable unless the return is due to:

  • A damaged product
  • A defective product
  • A wrong product being delivered
  • An error on our part

For other returns, any applicable return shipping charges may be deducted from the refund amount.

10. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return policy after delivery.

For customised or personalised orders, cancellation may not be possible once production has started.

11. Return Pickup

Where return pickup is available, we may arrange a pickup through our delivery partner.

In locations where pickup is unavailable, customers may be required to ship the product back to us using a suitable courier service. Any such return instructions will be shared by our team.

12. Refund Processing Time

After the return has been approved and the product has been received and inspected, eligible refunds will generally be processed within 5–7 business days.

The actual time taken for the amount to reflect in your bank account or payment method may vary depending on the payment provider or bank.

13. Incorrect Address or Failed Delivery

Please make sure that your shipping address, phone number, and other delivery details are correct when placing an order.

Rang Chitra Corner may not be responsible for delivery failures caused by:

  • Incorrect or incomplete address provided by the customer
  • Incorrect contact information
  • Customer being unavailable to receive the order
  • Repeated delivery attempts failing
  • Refusal to accept the package

Additional shipping charges may apply if the order needs to be re-shipped.

14. Product Variations

Our products include handmade artwork and decorative items. Because these products may be handcrafted, slight differences in colour, texture, pattern, size, or finishing may occur.

Such minor variations are a natural part of handmade products and will not normally qualify as a return or refund reason.

Colours may also appear slightly different depending on your screen, monitor, or device settings.

15. Policy Changes

Rang Chitra Corner reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

16. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us through the contact information available on our website.

Rang Chitra Corner
Website: rangchitracorner.com

We are happy to help and will do our best to resolve your concern fairly and efficiently.